If you are missing any information or have a question that you could not find the answer to here, please do not hesitate to contact us; we always try our best to answer you as quickly and effectively as possible.
English and Italian speaking: email@example.com
1 TERMS & CONDITIONS ON PRE-ORDERING ITEMS
1.1 These Terms of Sale (“Terms”) set out the terms and conditions that will apply when you place an order through Francesca Invernizzi operated web shop. You will be required to confirm that you have read and accept these Terms before you submit an order to Francesca Invernizzi.
If you are unable to understand, or have any questions about these Terms please contact Francesca Invernizzi at firstname.lastname@example.org. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
1.2 Our store is hosted on Shopify Inc. They provide us the online e-commerce platform payments that allows us to sell our products and services to you.
1.3 You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
1.4 You must not transmit any viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
1.5 We have made every effort to display as accurately as possible the colours and images of our products that appear at the web shop. We cannot guarantee that your computer monitor's display of any colour will be accurate.
2 ABOUT THESE TERMS OF SALE
2.1 Pre-order is placing orders in advance and requires a full up-front payment.
2.2 On pre-order, we give customers availability-guarantee and sure item stock for them, since every pre-order item is produced especially for you as a customer.
2.3 Full up-front payment is required and should be made via PayPal or Credit Card through our checkout process payment.
2.4 Balance payment needs to be paid once you order the item/s to able us to produce your product.
2.5 Estimated Date of Arrival - This is based on the shipment schedule of our selected courier. Schedule may not be accurate and could vary. We always provide a delivery window stated on each product page and a deadline date to submit your order and get it within that period.
2.6 In case your ordered item/s did not arrive to us, we will refund your payment in full.
2.7 Orders without any payment made will be automatically cancelled.
2.8. All pre-order items are considered SOLD & FINAL: no returns for exchange sizes or cancellation after payment is processed. If you wish to return your item after you have received it, please consult the Returns and Refunds session below.
2.9. For customers who expect immediate delivery of pre-order items and cannot conform to the pre-order timeline, we highly recommend TO NOT PLACE ORDERS to avoid frustration and misunderstanding in the future. We would greatly appreciate your kind understanding and consideration in the timeline arrival & delivery.
3. ORDER AND ACCEPTANCE
3.1 Each order submitted constitutes an offer to purchase products. Orders are subject to Francesca Invernizzi’s acceptance and may be refused at Francesca Invernizzi’s discretion, for example in cases where:
- orders cannot be processed due to an error in information you have provided;
- there is an error on the web shop relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the web shop;
- the products that you have ordered are no longer available through the web shop.
3.2 After Francesca Invernizzi receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Francesca Invernizzi before you try to place another order for the same product.
3.3 You will receive an email when your order is being processed confirming that your order has been accepted.
3.4 If you have any questions, comments or concerns regarding Francesca Invernizzi’s order acceptance policy, or if you consider that your order was rejected in error, please contact Francesca Invernizzi.
4. PRODUCT AVAILABILITY
Francesca Invernizzi will have the right, at any time, to make changes to information about products displayed on the web shops, for example information about prices, description or the availability of products and Francesca Invernizzi may do so without first giving you notice of the changes. Francesca Invernizzi will not, however, make any changes to the price, availability or description of any product after an order has been accepted.
5. CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES
You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Francesca Invernizzi at email@example.com. If your order has already been dispatched, please see Return Policy.
5. ORDER TRACKING
For pre-order products the order tracking number will be sent when your order will be dispatched. Please see the delivery window we provide on each product page on our Web Shop and the deadline to submit your order.
6. SHIPPING AND DELIVERY
6.1 In some cases some products might not be available for all countries. You will be informed of any such territorial restrictions before you can purchase the product.
6.2 Shipping and handling charges will depend on the value of your order and the country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by you.
6.3 Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Francesca Invernizzi cannot promise that they are accurate.
6.4 Francesca Invernizzi reserve the right to deliver the ordered products in separate shipments.
6.5 Product that is delivered to you will become your property at the time that you receive it provided that Francesca Invernizzi has received full payment for the product. As soon as Francesca Invernizzi has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.
6.6 If you notice that there is a mistake in your shipping address, please note that we cannot guarantee any changes in the address after the order is made. However please let us know as soon as possible at firstname.lastname@example.org with Web Shop Wrong Address in the object of your email and we will try our best.
If you need to change the shipping address after the order is already shipped, we advise you to contact the courier directly and notify them about the mistake in your shipping address. You can find out which courier is making the delivery from the shipping confirmation email that we send you when the order is dispatched.
Pre-ordered items will be charged in full and secured for you as soon as the order is placed. Once your order has arrived we will be able to ship your item directly to you.
6.7 Please make sure to enter an accurate shipping address, one that you know will be valid at the time of delivery (please check the delivery window stated on each product page).
7. PRICES AND PAYMENT
7.1 The product price is always the price indicated in the web shop when you place your order. The price includes VAT.
Please note that the final price will be calculated at Checkout once you select the destination country. The price shown on the product pages included 25% sales Swedish tax. It will be necessary for you to pay customs duties and applicable sales tax upon delivery if requested.
7.2 Products and their postage are paid in conjunction with the order. The available payment methods are displayed in connection with the product order form in the web shop. Shopify Inc. provide us with the online e-commerce platform that allows us to sell our products and services to you. Online payment methods are provided by Shopify and PayPal.
7.3 Payments by credit and debit cards:
If you would like to pay by credit or debit card, Francesca Invernizzi will act solely as the marketer of the respective payment method and will provide the products to the customer. All complaints and claims for compensation will be handled by the payment method provider. With regard to payments made by credit or debit card, the payment method provider acts as the merchant of the product and the trade transaction takes place between the customer and the payment method provider. The payment method provider is also the recipient of the payment.
8. RETURNS / REFUNDS
8.1 We offer a return period of 14 days. The product has to be returned in the original box and damage may cause a charge up to 100%, depending on the nature of the damage. Please note that you are fully responsible of the item/s as soon as you received them.
8.2 Before sending any item back to us, please contact us at email@example.com. Be aware that any shipment costs need to be payed by you.
8.3 In order to verify the return, always include the receipt you received with the shipment.
8.4 When your return is received and approved, the refund will be made back to you. When returning a full order, the original shipping cost and eventual invoice cost will not be refunded. A confirmation e-mail will be sent to you as soon as your return is handled.
8.5 Note that we cannot accept any size exchange, because the item/s are produced especially for you and after you placed your pre- order.
9. FAULTY PRODUCTS
If you have been sent a faulty product please contact us at firstname.lastname@example.org within 7 days. Be prepared to state your order number. We will then help you with your claim.
When visiting francescainvernizzi.com through https, you as a customer leave personal information in conjunction with a transaction are what are called secure pages (encrypted transfer of information).
Francesca Invernizzi is using certificates issued by GoDaddy Operating Company.
The certificate guarantees that you are communicating with our web site, francescainvernizzi.com, and that the transfer of information is encrypted.
Most web browsers use symbols to show that you are visiting a non-secure/secure web page. These symbols are visible in the lower left or left corner of the screen.
This website collects and uses personal information for the following reasons:
10.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction.
We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
10.2 EMAIL NEWSLETTER
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email at email@example.com. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
10.3 OUR THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation.
- Google Analytics
11. COPYRIGHT STATEMENT
This website is owned and operated by Francesca Invernizzi, Stockholm Sweden. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Francesca Invernizzi and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Francesca Invernizzi.
12. PERSONAL DETAILS
The information we store about you is your name, customer number, address, phone number, e-mail address. We do not store any information that isn't necessary for us to fulfil our business services. We keep all your personal information on a secure server and will only share it if you give us permission to do so.
When agreeing to this purchase agreement you also agree to be able to retrieve your personal details when entering your order number together with your e-mail when using DHL as the carrier.
As far as allowed under applicable law, Francesca Invernizzi cannot be held responsible if Francesca Invernizzi fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters.
14. GOVERNING LAW
As far as allowed under Swedish law, all purchases shall be governed and interpreted, and all rights and obligations of the parties hereto shall be determined, in accordance with Swedish law.